FAULTY GOODS
Any items which are received broken or faulty will be
exchanged or refunded. Please contact the Mail Order
department who will be pleased to assist you. Please see
below for telephone contact details.
GENERAL EXCHANGE POLICY
Most goods may be returned for exchange or a credit note but
only if they are returned in their original condition within
28 days with proof of purchase. However, this is subject to
the restrictions and conditions below.
HYGIENE
For reasons of hygiene, any toiletries item which has been
opened for any reason may not be returned, unless faulty.
SALE ITEMS
Goods purchased as sale items or special purchases may be
exchanged or refunded with a credit note only if they are
returned in their original condition during the same sale
period with proof of purchase. This is always subject to the
Manager’s discretion.
SPECIAL ORDERS
Specially ordered products can not be returned.
Your statutory rights are not affected by the Penhaligon’s
Returns Policy.
