PENHALIGON'S ON-LINE SECURITY & PRIVACY POLICY
At Penhaligon’s, we understand the concerns that some of our customers
have with doing business over the Internet with regards to
the security of personal and credit card information. We have therefore
taken considerable steps to make our website and the
shopping experience as secure, simple and as enjoyable as possible. In
the following section we have tried to address the issues we
have encountered, however if you have any other queries please do not
hesitate to contact our Customer Service department.
Email: Security@penhaligons.co.uk Telephone: 0800 716 108(UK only) or
+44 20 7747 7899(outside the UK).
PRIVACY OF PERSONAL INFORMATION
The privacy and security of your personal details is of the highest
importance to us. As with Penhaligon’s by Request, our mail order
service, we never disclose or sell our customers' account or personal
details to third parties. Therefore you will not be ‘spammed’ by
registering your email address with us.
Our data collection and storage is governed by the rules of the UK’s
Data Protection Act.
Please ensure when entering data that it is accurate. If you would like
to check the details we hold about you please do not hesitate
to contact our Customer Service department. We will be happy to review
and update your records if necessary.
When inputting your orders, we ask for contact information such as your
name, address, email and phone number. We use your IP
address to help diagnose problems with our server, and to administer our
Web site.
IP ADDRESS
An IP address is a number that's automatically assigned to your
computer. Web servers (the computer that 'delivers' Web pages to
your computer), must identify your computer by its IP address.
Penhaligon’s does not link IP addresses to anything personally identifiable.
This means the only information retained by our servers during a users
session, is the browser type, the domain they are
accessing and the access time. The user remains anonymous to us.
Furthermore, IP addresses are used as a means of creating statistics
reports. No personal information will ever be disclosed.
COOKIES
Cookies are used to track a shopper's movements and purchases whilst
they are shopping so that the shopping basket has a way of
telling what items they require. The shopping basket will not function
if the user sets their browser to reject cookies.
Within the secure ordering form, a user can opt to have the personal
details to be 'remembered' to speed up future purchasing. This
involves the placement of a further cookie on the user’s machine. To
update these details during any further purchases the user must
simply change the information as appropriate and check the update
details box. The cookie previously placed on their machine will
then be updated. We don't include any personal information in the cookies.
CORRECTING AND UPDATING
This site never collects and stores contact information for any reason
other than those listed below:
# To reply to enquiries/requests.
# To process contact details of store holders on the site and people
requesting information from us (sales leads). These can always
be updated by sending an e-mail to Update@penhaligons.co.uk
# To produce statistics reports based on figures alone. If there are any
changes to this privacy policy, particularly with respect to the
manner in which we use the information collected from a user, a notice
will be placed at the top of this page detailing the changes.
This will also include a contact email address should any user require
further clarification of these changes.
DELETING AND DEACTIVATING
Any data content will never be referenced more than once. It effectively
becomes redundant upon completion of the task it had
been used for (i.e. reply to an inquiry, information requests or use of
the ifax, isend or isms services).
SECURE CREDIT CARD INFORMATION
Web security is a major concern to us. It is effectively our company's
lifeblood and therefore we are constantly reviewing and where
possible improving security. Financial information - The collection of
credit card information has a secure connection using Secure
Socket Layer (SSL). An authorisation process is then carried out between
Penhaligon’s/ishop and one of the UK's two largest clearing
houses over a secure X25 link. This typically takes about two seconds.
You will then receive confirmation of the acceptance (or
refusal) of your payment. Credit card details, as with all other details
you provide us with, are kept in an encrypted format by us.
THE PENHALIGON’S GUARANTEE
If your card is used fraudulently as a direct result of being used to
buy from our site, we will assume liability up to £50 of your loss.
Your bank cannot hold you liable for any more than this amount.
For United States customers, under the Fair Credit Billing Act, the same
guarantee applies up to the sum of $50. Again your bank
cannot hold you liable for any more than this amount.
LINKS TO MORE INFORMATION
Electronic Frontier Foundation - Protecting rights and promoting freedom
in the electronic frontier.
Electronic Privacy Information Centre - CDT works for public policies
that advance civil liberties and democratic values in new
computer and communications technologies.
Privacy Forum - A moderated digest for the discussion and analysis of
issues relating to the general topic of privacy.
You own your own Web - Privacy, Free Expression and Ethics on the Internet.
